Privacy Policy

This Privacy Policy explains how Pivotails Studio collects, uses, shares and protects your personal and professional information. By accessing our services, submitting inquiries, or engaging with our content, you agree to the terms laid out in this policy. It aligns with the GDPR (EU), CCPA (USA), India's IT Act, and other globally recognized privacy frameworks.
 
This Privacy Policy applies when you:
 

• Visit our website www.pivotailsstudio.com

• Contact us via email or inquiry forms

• Share your data for project briefs or onboarding

• Get digital assets from us

• Interact through third-party platforms used by our team
   

This policy covers all interactions, whether as a visitor, client, collaborator, or prospective partner, and includes:

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• Submitting inquiries or briefs via our website

• Sharing information over email or chat

• Purchasing services or digital products

• Interacting with us via Upwork, Fiverr, LinkedIn, or other platforms

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This applies to all services offered by Pivotails Studio, including but not limited to:

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• Game-ready 3D asset development (modeling, texturing, rigging)

• AR/VR content creation for e-commerce, virtual showrooms, fashion tech

• Visual Effects (VFX) for ads, reels, cinematic videos

• Brand Identity Design & Web Development

• Architectural Visualization and cinematic walkthroughs

• Color grading, LUTs, visual consulting, and marketing assets

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We collect three main categories of data:

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A. Personal Identifiable Information (PII)

• Full Name

• Company Name

• Email Address

• Contact Number

• Designation

• Location or Address

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B. Project-Related Content

• Creative briefs, references, documents

• Uploaded images, videos, 3D assets

• Feedback, approvals, and revision notes

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C. Technical Data

• IP Address

• Device & browser info

• Usage patterns and behavior (pages visited, time spent)

• Cookies and session information

We use cookies to:

• Improve website experience

• Monitor design preferences and site performance

• Understand content that resonates with users

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You can modify cookie settings in your browser anytime.

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We only process data in ways that are necessary, lawful, and relevant to your engagement with us:

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• To deliver services, fulfill briefs, and provide proposals

• For communication, updates, and project collaboration

• To process payments and maintain legal billing records

• To understand audience interests and improve user experience

• For legal obligations and conflict resolution, where applicable

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We never sell or rent personal or creative data to third parties.

We implement multi-level security protocols to ensure your data stays safe:

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• SSL encryption across our entire site and contact forms

• File storage on secured platforms (Google Drive, Frame.io) with 2FA

• Internal access controls: Only key team members can access confidential assets

• NDAs signed with every freelance collaborator or contractor

• Encrypted invoicing and backup policies for service data

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We use cookies and analytics tools like Google Analytics and Meta Business Manager to:

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• Analyze traffic and engagement

• Customize the content you see

• Improve UI/UX

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Cookies are managed under GDPR-compliant systems, and you can control or disable them via your browser settings.

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We never sell or rent your data. Limited sharing occurs with:
 

• Legal and accounting partners (tax filing, contracts)

• Payment processors

• Cloud storage and productivity tools

• Marketing platforms for opted-in communication only
   

All third-party vendors comply with global privacy frameworks.

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To deliver services efficiently, we may engage trusted vendors, including:

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• Notion, ClickUp – project and task management

• Google Workspace – email, storage, collaborative docs

• Stripe, Razorpay – secure global payments

• Behance, Dribbble, Upwork, Fiverr – portfolio and client interaction

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All tools are vetted for compliance and used only within service scope.

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Note: Our site may link to third-party tools or platforms (e.g., payment gateways, portfolio platforms). We are not responsible for their privacy practices. We encourage you to review their policies before engaging.

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We do not store any card, bank, or UPI details. All transactions occur via secure third-party gateways. We maintain invoice records in accordance with:
 

• Indian GST regulations

• International client tax requirements

• Bookkeeping and statutory compliance standards

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• Creative assets, once delivered and paid for in full, become Client's intellectual property unless stated otherwise.

• Unused project elements, raw files, or working files remain the property of Pivotails Studio unless purchased under specific terms.

• NDA frameworks apply to all custom client work. Any publicly displayed work is only showcased with written or verbal consent.

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Any misuse or resale of our downloadable digital products is strictly prohibited and may lead to legal action.

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We retain your data only as long as necessary:

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• For the purpose it was collected

• To comply with our legal obligations

• To resolve disputes or enforce agreements​

• Inquiry forms and communication logs: 24 months

• Project files: 12 months post-completion (unless otherwise agreed)

• Billing and legal records: 7 years

• Digital product access logs: 3 years

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You may request earlier deletion by emailing us. business@pivotailsstudio.com

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We never sell or rent your data. Limited sharing occurs with:

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• Core team

• Verified freelance collaborators (on NDA)

• finance, Legal, technical partners (tax filing, contracts)

• Payment processors

• Cloud storage and productivity tools

• Marketing platforms for opted-in communication only

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Access is strictly need-to-know, and roles are governed by internal agreements. All third-party vendors comply with global privacy frameworks.

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We comply with:

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• General Data Protection Regulation (GDPR) – for users in the EU

• California Consumer Privacy Act (CCPA) – for California residents

• Indian Information Technology Act (2000) and relevant data protection rules

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For EU/UK clients, cross-border data handling follows standard contractual clauses or equivalent protections.

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As per GDPR and global privacy standards, you have the right to:

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• Access your data

• Request corrections or updates

• Object to or limit certain data uses

• Request deletion

• Withdraw consent at any time (where applicable)

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To exercise your rights, contact: business@pivotailsstudio.com

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You may receive:

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• Project-related emails or Slack/WhatsApp communications

• Service announcements, product updates, event invites

• Marketing content only if you opt-in

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You may unsubscribe or modify preferences at any time.

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Our services are intended for users aged 16 and above. We do not knowingly collect data from children. If you believe a minor has submitted data, please contact us for removal.

This policy may be updated from time to time to reflect changes in law, services, or technology. All changes will be posted on this page with an updated date. 

For questions or concerns regarding this Privacy Policy or your data:

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Email: Business@pivotailsstudio.com   

Website: www.pivotailsstudio.com             

 HQ: Bhopal, India